We are observing recovery with the AWS outage. We will be monitoring all services to ensure a full recovery.

Our providers are experiencing degraded service again. We're continuing to monitor the situation.

Our upstream providers have confirmed the issue has been resolved. For full details of the issue, please visit: https://health.aws.amazon.com/health/status - we will continue to monitor the system to ensure it remains stable. If you have any issues with stuck interactions, please contact support for assistance.

We are seeing a reduction in errors from our upstream providers. There may be some latent issues where historical transactions are being processed and some interactions may be stuck. If you have any stuck interactions, please reach out to support for assistance clearing them. We will continue to monitor and provide a further update shortly.

We are continuing to monitor the situation - there was a brief reduction in error rates, however, we recommend TaskRouter customers disable their widgets by removing the business hours until the AWS provide a resolution time.

We have received an update from our technology partner. AWS who provide infrastructure for them is suffering from an issue. Status updates regarding this issue can be found here: https://health.aws.amazon.com/health/status

Customers utilising TaskRouter, SMS or WhatsApp will be experiencing difficulty setting their online status and web widgets may not be loading or loading slower than expected. This issue is due to an outage with a third party tech supplier. We are working to a resolution and will provide an update shortly.