Incidents reported on status page for Talkative https://status.gettalkative.com/ https://d1lppblt9t2x15.cloudfront.net/logos/33629b4f9eb6d886dc393ca8ee520108.svg https://status.gettalkative.com/ en https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 17:10:00 -0000 https://status.gettalkative.com/incident/775981#6c35c260c5e3d43fc70929d50a36c62ec025c76f73b61bb49444bdbed9a82041 Twilio have confirmed they have resolved the issue and error rates have reduced. During this issue only a small percentage of requests were affected so most users would have been able to continue working unaffected. https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 17:10:00 -0000 https://status.gettalkative.com/incident/775981#6c35c260c5e3d43fc70929d50a36c62ec025c76f73b61bb49444bdbed9a82041 Twilio have confirmed they have resolved the issue and error rates have reduced. During this issue only a small percentage of requests were affected so most users would have been able to continue working unaffected. https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 17:10:00 -0000 https://status.gettalkative.com/incident/775981#6c35c260c5e3d43fc70929d50a36c62ec025c76f73b61bb49444bdbed9a82041 Twilio have confirmed they have resolved the issue and error rates have reduced. During this issue only a small percentage of requests were affected so most users would have been able to continue working unaffected. https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 16:15:00 -0000 https://status.gettalkative.com/incident/775981#20355a499de2b46d36cffba9208b3564274766b6a5c42955488b3fc6e9551314 Our Upstream Provider Twilio are reporting increased errors and latency with a subset of products we utilise. We have observed an increase in errors in the platform, but most requests remain successful. We will monitor the situation and provide further updates. For further information, please view Twilio's support page here: https://status.twilio.com/ https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 16:15:00 -0000 https://status.gettalkative.com/incident/775981#20355a499de2b46d36cffba9208b3564274766b6a5c42955488b3fc6e9551314 Our Upstream Provider Twilio are reporting increased errors and latency with a subset of products we utilise. We have observed an increase in errors in the platform, but most requests remain successful. We will monitor the situation and provide further updates. For further information, please view Twilio's support page here: https://status.twilio.com/ https://status.gettalkative.com/incident/775981 Fri, 28 Nov 2025 16:15:00 -0000 https://status.gettalkative.com/incident/775981#20355a499de2b46d36cffba9208b3564274766b6a5c42955488b3fc6e9551314 Our Upstream Provider Twilio are reporting increased errors and latency with a subset of products we utilise. We have observed an increase in errors in the platform, but most requests remain successful. We will monitor the situation and provide further updates. For further information, please view Twilio's support page here: https://status.twilio.com/ https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 17:36:00 -0000 https://status.gettalkative.com/incident/774001#6294645056b206e4d35fecd7bdd83818ca838241b2820726732383a0678f1208 Twilio have reported the issue has been resolved and all systems are returning to normal. We have also observed this in our our platform. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 17:36:00 -0000 https://status.gettalkative.com/incident/774001#6294645056b206e4d35fecd7bdd83818ca838241b2820726732383a0678f1208 Twilio have reported the issue has been resolved and all systems are returning to normal. We have also observed this in our our platform. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 17:36:00 -0000 https://status.gettalkative.com/incident/774001#6294645056b206e4d35fecd7bdd83818ca838241b2820726732383a0678f1208 Twilio have reported the issue has been resolved and all systems are returning to normal. We have also observed this in our our platform. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 15:29:00 -0000 https://status.gettalkative.com/incident/774001#2470c8b1daa0f94557572336bbdd5f3faa15b1dd4e66aa9f0b5229bde3730ac3 The error rate has reduced and the functionality is improving. We're continuing to monitor the situation and will provide a further update shortly. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 15:29:00 -0000 https://status.gettalkative.com/incident/774001#2470c8b1daa0f94557572336bbdd5f3faa15b1dd4e66aa9f0b5229bde3730ac3 The error rate has reduced and the functionality is improving. We're continuing to monitor the situation and will provide a further update shortly. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 15:29:00 -0000 https://status.gettalkative.com/incident/774001#2470c8b1daa0f94557572336bbdd5f3faa15b1dd4e66aa9f0b5229bde3730ac3 The error rate has reduced and the functionality is improving. We're continuing to monitor the situation and will provide a further update shortly. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 14:52:00 -0000 https://status.gettalkative.com/incident/774001#821157534eb8cc64c2b351846c01392c2b66cec988a0f97cdfece91c24091289 Our upstream provider twilio is currently experiencing issues with their TaskRouter system - this is causing issues with consoles failing to load. You can view their status here: https://status.twilio.com/ - we are monitoring the situation and will provide further updates shortly. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 14:52:00 -0000 https://status.gettalkative.com/incident/774001#821157534eb8cc64c2b351846c01392c2b66cec988a0f97cdfece91c24091289 Our upstream provider twilio is currently experiencing issues with their TaskRouter system - this is causing issues with consoles failing to load. You can view their status here: https://status.twilio.com/ - we are monitoring the situation and will provide further updates shortly. https://status.gettalkative.com/incident/774001 Tue, 25 Nov 2025 14:52:00 -0000 https://status.gettalkative.com/incident/774001#821157534eb8cc64c2b351846c01392c2b66cec988a0f97cdfece91c24091289 Our upstream provider twilio is currently experiencing issues with their TaskRouter system - this is causing issues with consoles failing to load. You can view their status here: https://status.twilio.com/ - we are monitoring the situation and will provide further updates shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 22:54:00 -0000 https://status.gettalkative.com/incident/746923#342168395bc55c5501e3355f2fe47c39aa658b35808360d80bdbe17e937ba287 We are observing recovery with the AWS outage. We will be monitoring all services to ensure a full recovery. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 22:54:00 -0000 https://status.gettalkative.com/incident/746923#342168395bc55c5501e3355f2fe47c39aa658b35808360d80bdbe17e937ba287 We are observing recovery with the AWS outage. We will be monitoring all services to ensure a full recovery. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 22:54:00 -0000 https://status.gettalkative.com/incident/746923#342168395bc55c5501e3355f2fe47c39aa658b35808360d80bdbe17e937ba287 We are observing recovery with the AWS outage. We will be monitoring all services to ensure a full recovery. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 19:54:00 -0000 https://status.gettalkative.com/incident/746923#0f5dfef12694b5c647f61c0f8fdef4170176a58027bd405ba062fbeea1ba758d Our providers are experiencing degraded service again. We're continuing to monitor the situation. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 19:54:00 -0000 https://status.gettalkative.com/incident/746923#0f5dfef12694b5c647f61c0f8fdef4170176a58027bd405ba062fbeea1ba758d Our providers are experiencing degraded service again. We're continuing to monitor the situation. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 19:54:00 -0000 https://status.gettalkative.com/incident/746923#0f5dfef12694b5c647f61c0f8fdef4170176a58027bd405ba062fbeea1ba758d Our providers are experiencing degraded service again. We're continuing to monitor the situation. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 10:37:00 -0000 https://status.gettalkative.com/incident/746923#c6aab992a2a533422aa14af09e327f53e1795016e7ec7dcbde28ab43e36a8fd5 Our upstream providers have confirmed the issue has been resolved. For full details of the issue, please visit: https://health.aws.amazon.com/health/status - we will continue to monitor the system to ensure it remains stable. If you have any issues with stuck interactions, please contact support for assistance. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 10:37:00 -0000 https://status.gettalkative.com/incident/746923#c6aab992a2a533422aa14af09e327f53e1795016e7ec7dcbde28ab43e36a8fd5 Our upstream providers have confirmed the issue has been resolved. For full details of the issue, please visit: https://health.aws.amazon.com/health/status - we will continue to monitor the system to ensure it remains stable. If you have any issues with stuck interactions, please contact support for assistance. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 10:37:00 -0000 https://status.gettalkative.com/incident/746923#c6aab992a2a533422aa14af09e327f53e1795016e7ec7dcbde28ab43e36a8fd5 Our upstream providers have confirmed the issue has been resolved. For full details of the issue, please visit: https://health.aws.amazon.com/health/status - we will continue to monitor the system to ensure it remains stable. If you have any issues with stuck interactions, please contact support for assistance. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:57:00 -0000 https://status.gettalkative.com/incident/746923#0d3588fd503d1fa07ce09e2efb9ab2e8b6e1137f418be956f07b6829cd0a4982 We are seeing a reduction in errors from our upstream providers. There may be some latent issues where historical transactions are being processed and some interactions may be stuck. If you have any stuck interactions, please reach out to support for assistance clearing them. We will continue to monitor and provide a further update shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:57:00 -0000 https://status.gettalkative.com/incident/746923#0d3588fd503d1fa07ce09e2efb9ab2e8b6e1137f418be956f07b6829cd0a4982 We are seeing a reduction in errors from our upstream providers. There may be some latent issues where historical transactions are being processed and some interactions may be stuck. If you have any stuck interactions, please reach out to support for assistance clearing them. We will continue to monitor and provide a further update shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:57:00 -0000 https://status.gettalkative.com/incident/746923#0d3588fd503d1fa07ce09e2efb9ab2e8b6e1137f418be956f07b6829cd0a4982 We are seeing a reduction in errors from our upstream providers. There may be some latent issues where historical transactions are being processed and some interactions may be stuck. If you have any stuck interactions, please reach out to support for assistance clearing them. We will continue to monitor and provide a further update shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:19:00 -0000 https://status.gettalkative.com/incident/746923#cd622b4715fb490f8e476018b3ab48bf42e7323e75237949416b556fc410b188 We are continuing to monitor the situation - there was a brief reduction in error rates, however, we recommend TaskRouter customers disable their widgets by removing the business hours until the AWS provide a resolution time. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:19:00 -0000 https://status.gettalkative.com/incident/746923#cd622b4715fb490f8e476018b3ab48bf42e7323e75237949416b556fc410b188 We are continuing to monitor the situation - there was a brief reduction in error rates, however, we recommend TaskRouter customers disable their widgets by removing the business hours until the AWS provide a resolution time. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 09:19:00 -0000 https://status.gettalkative.com/incident/746923#cd622b4715fb490f8e476018b3ab48bf42e7323e75237949416b556fc410b188 We are continuing to monitor the situation - there was a brief reduction in error rates, however, we recommend TaskRouter customers disable their widgets by removing the business hours until the AWS provide a resolution time. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:20:00 -0000 https://status.gettalkative.com/incident/746923#c3fc6efb9526bfb20afb6f2efa1d58e9a9173f0fd443066a3924dfcd68273507 We have received an update from our technology partner. AWS who provide infrastructure for them is suffering from an issue. Status updates regarding this issue can be found here: https://health.aws.amazon.com/health/status https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:20:00 -0000 https://status.gettalkative.com/incident/746923#c3fc6efb9526bfb20afb6f2efa1d58e9a9173f0fd443066a3924dfcd68273507 We have received an update from our technology partner. AWS who provide infrastructure for them is suffering from an issue. Status updates regarding this issue can be found here: https://health.aws.amazon.com/health/status https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:20:00 -0000 https://status.gettalkative.com/incident/746923#c3fc6efb9526bfb20afb6f2efa1d58e9a9173f0fd443066a3924dfcd68273507 We have received an update from our technology partner. AWS who provide infrastructure for them is suffering from an issue. Status updates regarding this issue can be found here: https://health.aws.amazon.com/health/status https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:16:00 -0000 https://status.gettalkative.com/incident/746923#d3e01eaa3db173ea0300e829007c838f015082b25933ee91bcac167713e93284 Customers utilising TaskRouter, SMS or WhatsApp will be experiencing difficulty setting their online status and web widgets may not be loading or loading slower than expected. This issue is due to an outage with a third party tech supplier. We are working to a resolution and will provide an update shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:16:00 -0000 https://status.gettalkative.com/incident/746923#d3e01eaa3db173ea0300e829007c838f015082b25933ee91bcac167713e93284 Customers utilising TaskRouter, SMS or WhatsApp will be experiencing difficulty setting their online status and web widgets may not be loading or loading slower than expected. This issue is due to an outage with a third party tech supplier. We are working to a resolution and will provide an update shortly. https://status.gettalkative.com/incident/746923 Mon, 20 Oct 2025 08:16:00 -0000 https://status.gettalkative.com/incident/746923#d3e01eaa3db173ea0300e829007c838f015082b25933ee91bcac167713e93284 Customers utilising TaskRouter, SMS or WhatsApp will be experiencing difficulty setting their online status and web widgets may not be loading or loading slower than expected. This issue is due to an outage with a third party tech supplier. We are working to a resolution and will provide an update shortly. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 23:00:00 -0000 https://status.gettalkative.com/incident/176283#938a54b13bdaba1ce83565c0ef908accdda160a347771280c3f3ff359e5ded44 We are seeing that the issue has been resolved and no more errors coming from our vendor https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 23:00:00 -0000 https://status.gettalkative.com/incident/176283#938a54b13bdaba1ce83565c0ef908accdda160a347771280c3f3ff359e5ded44 We are seeing that the issue has been resolved and no more errors coming from our vendor https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 23:00:00 -0000 https://status.gettalkative.com/incident/176283#938a54b13bdaba1ce83565c0ef908accdda160a347771280c3f3ff359e5ded44 We are seeing that the issue has been resolved and no more errors coming from our vendor https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 22:16:00 -0000 https://status.gettalkative.com/incident/176283#e6d76d2546afae3eb100497001a783b1bcbe84e2aa0490931a7b1607ac13436b The service is back up, with warnings of same intermittent issues. We are monitoring the situation to ensure no further escalation in issues and resolution. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 22:16:00 -0000 https://status.gettalkative.com/incident/176283#e6d76d2546afae3eb100497001a783b1bcbe84e2aa0490931a7b1607ac13436b The service is back up, with warnings of same intermittent issues. We are monitoring the situation to ensure no further escalation in issues and resolution. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 22:16:00 -0000 https://status.gettalkative.com/incident/176283#e6d76d2546afae3eb100497001a783b1bcbe84e2aa0490931a7b1607ac13436b The service is back up, with warnings of same intermittent issues. We are monitoring the situation to ensure no further escalation in issues and resolution. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 18:11:00 -0000 https://status.gettalkative.com/incident/176283#5b0e6ae9bf7a727f554644c596f938fc661e29e8bbf7fd9427538e734f3d19c2 We are still awaiting updates on for the services we use from the vendor. The vendor has made a partial recovery. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 18:11:00 -0000 https://status.gettalkative.com/incident/176283#5b0e6ae9bf7a727f554644c596f938fc661e29e8bbf7fd9427538e734f3d19c2 We are still awaiting updates on for the services we use from the vendor. The vendor has made a partial recovery. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 18:11:00 -0000 https://status.gettalkative.com/incident/176283#5b0e6ae9bf7a727f554644c596f938fc661e29e8bbf7fd9427538e734f3d19c2 We are still awaiting updates on for the services we use from the vendor. The vendor has made a partial recovery. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 16:03:00 -0000 https://status.gettalkative.com/incident/176283#11e915c438299128dd8b7e71154be51b0d3029e14e62da67e1d01b4e082583d2 The vendor has identified the issues and is working to redeploy the services. Full service is expected to resume 17:00 UTC. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 16:03:00 -0000 https://status.gettalkative.com/incident/176283#11e915c438299128dd8b7e71154be51b0d3029e14e62da67e1d01b4e082583d2 The vendor has identified the issues and is working to redeploy the services. Full service is expected to resume 17:00 UTC. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 16:03:00 -0000 https://status.gettalkative.com/incident/176283#11e915c438299128dd8b7e71154be51b0d3029e14e62da67e1d01b4e082583d2 The vendor has identified the issues and is working to redeploy the services. Full service is expected to resume 17:00 UTC. https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 12:24:00 -0000 https://status.gettalkative.com/incident/176283#4757407a6abeeea4b3df217856e5a6abc889a8fe1f20451d209a1a1760f2382a The task routing capability is down in the application due to issues with a 3rd party service. Our engineers are working to resolve the issue. Our vendor has identified the issue and is expecting to resolve it and restore services by 17:00 UTC https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 12:24:00 -0000 https://status.gettalkative.com/incident/176283#4757407a6abeeea4b3df217856e5a6abc889a8fe1f20451d209a1a1760f2382a The task routing capability is down in the application due to issues with a 3rd party service. Our engineers are working to resolve the issue. Our vendor has identified the issue and is expecting to resolve it and restore services by 17:00 UTC https://status.gettalkative.com/incident/176283 Fri, 17 Feb 2023 12:24:00 -0000 https://status.gettalkative.com/incident/176283#4757407a6abeeea4b3df217856e5a6abc889a8fe1f20451d209a1a1760f2382a The task routing capability is down in the application due to issues with a 3rd party service. Our engineers are working to resolve the issue. Our vendor has identified the issue and is expecting to resolve it and restore services by 17:00 UTC